Shipping Policy

Aquí tienes la política de envíos ajustada según tus indicaciones. He eliminado las regiones específicas y he redactado la sección de tiempos de entrega para indicar que, aunque puede tomar hasta 30 días, es muy inusual, destacando que los envíos a Estados Unidos suelen ser mucho más rápidos.

Shipping Policy

At Pulsward, we are dedicated to getting your orders to you as quickly and safely as possible. We know you are excited to receive your items, so we’ve streamlined our shipping process to ensure a smooth, reliable, and stress-free delivery experience.

Order Processing Time

Before your order ships, we need to process it and ensure it passes our quality control.

  • All orders are processed and dispatched within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a second notification email containing your tracking information once your order has shipped.

  • Please note that processing time is separate from the shipping time.

Estimated Shipping Times

Once your order is dispatched from our warehouse, your package is on its way!

While we strive to deliver your items as quickly as possible, please note that in some rare cases, delivery can take up to 30 days. However, such delays are highly unusual, especially for orders shipped to the United States, where our deliveries typically arrive much faster.

Note: While we do our best to ensure a quick delivery, actual delivery times may vary depending on local postal services, weather conditions, and customs processing.

Order Tracking

We want you to know exactly where your package is at all times.

  • Once your order has shipped, you will receive an email with a tracking number.

  • You can use this number to track your package's journey directly on our website or through the courier's tracking portal.

  • Please allow up to 48 hours for the tracking portal to update with the latest information after you receive the shipping confirmation.

Shipping Costs

  • We offer [Free standard shipping on all orders / Free shipping on orders over $50]. (Elige tu opción y borra la otra)

  • For orders below this threshold, shipping rates will be calculated and displayed at checkout.

Customs, Duties, and Taxes

  • Pulsward is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

  • Delays at customs are out of our control, but we will always do our best to help you if your package gets held up.

Delayed or Lost Packages

While the vast majority of our packages arrive on time, occasional delays can happen due to weather, postal strikes, or customs.

  • If your tracking hasn't updated for more than 7 business days, please let us know.

  • If your order hasn't arrived after the 30-day maximum timeframe, contact our support team, and we will investigate immediately to ensure you get your items or a replacement.

Feedback & Support

We love hearing from our customers! 💕 If you have any questions about your order's shipping status, concerns, or need assistance, please email us at pulsward.shop@gmail.com. Our team is always here to help and ensure you have a fantastic experience with Pulsward.