Return Policy

Refund Policy

At Pulsward, we want you to love your purchase and enjoy a smooth, stress-free shopping experience. We understand that online shopping can sometimes be tricky, and we’re committed to providing top-notch service to ensure your satisfaction every time you shop with us.

Return Policy

You are entitled to return eligible products within 30 days of delivery under the following terms and conditions:

Eligibility for Returns or Exchanges

  • The item must be unworn, unwashed, and in its original packaging.

  • All original tags must still be attached to the product.

  • There must be no visible signs of damage or wear.

  • Any damage or tampering will void the Pulsward guarantee.

  • Returns or exchanges are not accepted after 30 days from the delivery date.

Items That Cannot Be Returned We cannot accept returns or provide refunds for used items or products missing their original tags. This policy is in place to ensure the safety, quality, and well-being of all our customers. We highly recommend reviewing the product details carefully and contacting our customer care team before purchasing if you have any questions about suitability.

Damaged or Defective Items If your product arrives damaged or defective, please contact us at pulsward.shop@gmail.com within 48 hours of receiving your order.

  • Include photos or videos showing the damage for verification.

  • Once verified, we will issue a replacement or refund promptly.

  • If damage is not reported within 48 hours, we may not be able to honor your claim.

Return Shipping Process To return your items, please follow these steps:

  • Repackage your products securely.

  • Email us with your intent to return your purchase at pulsward.shop@gmail.com.

  • We will email you back with a return shipping label.

  • Print out this label and affix it to your package.

  • Drop it off at your nearest post office.

Refunds

  • Once your return is received and inspected at our warehouse, you’ll be notified via email about the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method.

  • Please allow up to 5 business days for your refund to process once the returned product is received by our warehouse.

Late or Missing Refunds

  • Refunds may take a few working days to appear, depending on your bank or payment provider.

  • If you haven’t received your refund after this timeframe, please email us at pulsward.shop@gmail.com and we’ll investigate promptly.

Gifts

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.

  • Once the returned item is received, a digital gift certificate will be emailed to you.

Feedback & Support We love hearing from our customers! 💕 If you have any feedback, questions, or concerns, please email us at pulsward.shop@gmail.com. We take your feedback seriously and are always striving to improve your experience with Pulsward.